android


How to contact Google Play?


I have built an app for one of my clients. The app supports a fundraiser for cancer research called "SamenLoop voor Hoop" (Relay for Life) for which I have built an app before, only this one takes place in another city. After submitting the app it was rejected due to violation of the impersonation policy. I contacted the "policy support team" as stated in the mail and I got an automated response saying I would be contacted within 72 hours. It has been 12 days, still no response.
After doing some searching I found out Google wants a heads up before submitting an app which could cause this kind of issues, so I submitted a form telling them this app would be coming their way. Again, response time would be 2 business day, but that was 4 days ago and still no word from them. Oh btw, how can I know if this is going to happen?
Like I said the app supports a fundraiser which takes place 10/11 June. I'm looking for a way to get the app submitted but all my attempts to contact Google so far have failed. Does anyone have an idea how to go about this? This app is already available on iOS, no issues there.
It is very hard to get to some humans in google support, you can maybe wait until someone opens live support, it will be shown in your play console.
Live chat support can be found here: https://support.google.com/googleplay/android-developer/contact/pre_chat_survey?hl=en-GB&ec=bugs&cfsi=bugs_cf&cfnti=escalationflow.chat&cft=1
Opening hours: 4AM - 3PM (PST) Monday - Friday.
Unfortunately for me I only got information I already have which is "we are working on it and we can't tell you exactly when we will respond".

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