windows


DVD/CD read issue https://i.stack.imgur.com/iFMSp.png


I have a big problem, i can't use my cd/dvd-rom. When i put a cd in, i can hear that it's starting to rotate/read etc, but on my screen i don't see anything(nothing is happening).
In device manager i can only see my dvd station when i enable "show hidden devices".
here is a screenshot: https://gyazo.com/ca0af3ce9183164a704f3b1765ae168e
What i've tried:
Updating my windows
Trying to delete upper/lower filters in the register
Installing new drivers from the internet
Adding a new key in the register (controller0 etc.)
Using another cd/dvd disc
Here is the hardware id:
See incl image
[enter image description here][1] (see link title)
Laptop: MSI GE62 6QD Apache Pro
Please help me!!!

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